Refund and Returns Policy
Thank you for purchasing from [www.kingtrap.com]. We value your trust and strive to provide high-quality digital products to support your learning and enjoyment of chess. Please read our policy carefully before making a purchase, as digital products have specific conditions for refunds.
1. Digital Products (eBooks)
Since our products are delivered in digital format (eBooks), all sales are considered final once the file has been downloaded or accessed. However, we do offer limited refunds under specific circumstances outlined below.
2. Eligibility for Refunds
You may request a refund within 7 days of purchase if:
- You have not yet downloaded or accessed the eBook.
- You received the wrong product (e.g., an incorrect file or edition).
- The file is corrupted or unusable and we are unable to provide a replacement.
If any of these conditions apply, please contact us at [support@kingtrap.com] with your order details.
3. Non-Refundable Items
Refunds will not be issued in the following cases:
- The product has already been downloaded or accessed.
- Purchases made during sales, promotions, or discounts—such orders are not eligible for refunds under any circumstances.
4. Exchanges
If you accidentally purchased the wrong eBook, and have not yet downloaded it, we may offer an exchange for the correct product. Please reach out to us within 7 days to request this change.
5. Processing Refunds
Approved refunds will be processed to your original payment method. The time it takes for funds to appear in your account may vary depending on your payment provider.
6. Contact Us
If you have any questions about this Refund and Returns Policy or need assistance with your order, please contact us at:
[support@kingtrap.com]